Terms and Conditions

1. Definitions

Where in these Terms and Conditions of Business and elsewhere in the Agency’s literature the following bold typed words commence with capital letters they have the following meanings unless the context otherwise requires:

(a) “Agency” shall be Privus Education Group S.L. (Nannies & Mannies ™) with the following registered office:

– Privus Education Group S.L, Carrer Aragó 282, Principal 1a, Barcelona, 08007, Spain

Privus Education Group S.L. act as a matching service that matches and introduces suitable Candidates to work for the Client.

(b) “Client” shall be any person, parent, family member, or third party appointed by such person.

(c) “Candidate” shall be any person, nanny, manny, governess, governor, tutor, house manager, babysitter to whom the Agency introduces to the Client as being available for work or hire.

2. Registration

Clients and Candidates must complete the online Registration Form to be accepted as Clients. If this is not possible, they need to sign the Terms and Conditions and return them to the Agency, before they are accepted and taken on our books. If registering online, filling the online registration form constitutes confirmation of acceptance of the Agency’s Terms & Conditions.

3. Interviewing

The Client needs to provide a minimum of two documents to the Agency, copy of their passport as proof of identification and a proof of address such as a household bill to confirm their personal address before we arrange an interview with our candidates. No interviews are to take place before the Client provides these documents to the agency and have paid the search fee proposed. Interviews can be done in person, over the phone or via Skype. Clients agree to inform the agency in writing of any interviews taking place and to reimburse reasonable travelling expenses for those Candidates who are based outside Barcelona or based outside the country where the job will take place. The Client shall settle this directly with the Candidate at the interview stage. The Candidate must provide relevant receipts for the journey in order to be reimbursed by the Client.

4. Client’s Rights & Obligations

A. The Client agrees to notify the Agency, either verbally or in writing, as soon as an offer of employment has been made and accepted by the Candidate and to supply the Agency with details of the date of commencement, length of the engagement and agreed weekly salary and to pay the relevant Agency fee to the agency in accordance with our terms and conditions as a result of such engagement.

B. The Client will be held responsible for bypassing the Agency in cases where the Client failed to inform the Agency about the start of employment within 7 days from the day of offer of employment being made. They will be held responsible for paying full agency fee including 30% penalty surcharge as well as legal fees incurred with this.

C. The Client is responsible for the employment of the Candidate in accordance with all applicable employment legislation. The Client undertakes to become the sole employer of the Candidate and is responsible and accountable for the Candidate’s Tax and National Insurance (Social Security) contributions to be made from the Candidate’s salary. All requirements and responsibilities are based on the employment law in the country of employment.

D. The Client, if a non-resident of Spain, is responsible for putting in place a suitable contract of employment between the Client and the Candidate, and for paying the agreed salary net of Income Tax and National Insurance (Social Security) liabilities directly to the Candidate either in cash, cheque, or to his/her bank account. A copy of the signed contract needs to be emailed to the Agency within 7 days from the date of commencement.

In the case of a non-Spanish resident of Spain or Spanish Client, the Agency offers a complimentary (non obligatory) service to the Client for putting in place a suitable contract of employment between the Client and the Candidate, to whom the Client takes ultimate responsibility. The Client is responsible for paying the agreed salary net of Income Tax and National Insurance (Social Security) liabilities directly to the Candidate either in cash, cheque, or to his/her bank account. A copy of signed contract needs to be emailed to the Agency within 7 days from the date of commencement.

E. The Client (or an appointed person) is obliged to provide a copy of their passport as proof of identification and proof of address such as their household bill to confirm their personal address before the Agency arranges any interviews with the Candidates and/or before the Candidate’s start of employment.

F. The Client is solely responsible for the suitability of the Candidate and it is purely his/her decision to employ or to interview the Candidate. The Agency cannot be held responsible for any mistakes in the Candidate’s portfolio as those are provided directly by the Candidate. Client agrees to satisfy himself/herself as to the suitability of the Candidate by interviewing, taking up any references, copies of documents provided by the Candidate to the Agency and to make appropriate checks of childcare qualifications or driving certifications before commencing employment or the interview. The Client needs to request those in writing and the agency will release them after obtaining the Candidate’s permission to do so.

G. The Client agrees to notify the Agency if the nature of employment of the Candidate changes in any way during the first six months from commencement and agrees to pay an additional fee (standard fee for such service minus placement fees already paid) should there be an increase in working hours or days of work originally required when the Candidate started the employment.

H. International Placements, Immigration and Local Compliance

The Agency provides candidate search, screening, matching, introduction and referral services. The Agency does not act as the Candidate’s employer, immigration sponsor, visa agent or locally licensed employment or recruitment office unless expressly agreed in writing and where the Agency is legally authorised to provide such services.

The Client is solely responsible for ensuring that the employment or engagement of the Candidate complies with all applicable laws and regulations in the country or countries in which the Candidate will work.

This includes, where applicable, responsibility for employment registration, sponsorship, immigration requirements, work permits, visas, residency permits, social security, taxation, medical examinations, insurance, travel requirements and any mandatory use of an authorised or locally licensed recruitment provider.

Where the jurisdiction in which the Candidate will work requires employment, recruitment, sponsorship or immigration procedures to be completed through a government platform, authorised local provider or licensed recruitment company, the Client is responsible for ensuring that all such requirements are properly completed.

The Agency’s international search, selection, matching and introduction services remain separate from any local employment, immigration, sponsorship or recruitment procedures required by the country of employment.

The Client is responsible for obtaining and paying for the Candidate’s agreed travel expenses prior to commencement of employment, including flights, taxis, transfers and any applicable work permits, visas, immigration requirements, medical examinations, health or travel insurance, unless otherwise expressly agreed in writing.

I. If the position of employment is temporary and the Candidate subsequently rejoins the Client at any time in the future after the agreed period for further employment, the Client undertakes to inform the Agency and pay the relevant placement fee again. Should the original length of temporary employment be extended; the Client must notify the Agency and is required to pay additional Fees.

J. Clients agree not to disclose any introductions of Candidates to third parties. The personal and contact details of Candidates shall be kept strictly confidential by Clients. Any breach of this undertaking resulting in the employment of a Candidate by a third party renders the Client liable for full payment of the Agency’s placement fee.

K. The Client is responsible for paying the Candidate an agreed salary for any trial hours requested in order to assess the suitability of the Candidate. The Client shall pay to the Candidate reasonable travel expenses for attending the trial with the Client. The expenses to be paid by the Client are subject to agreement by both parties before the Candidate attends the trial with the Client.

5. Candidate’s Rights & Obligations

A. The Candidate understands that the Agency is a referral and matching service only, that provides it’s Clients with information respecting potential Candidates in exchange for a placement fee.

B. The Candidate agrees to release personal and contact information to the Agency that is complete, true and accurate. The Candidate will also provide full details of previous work history including contactable references on Agency’s request.

C. The Candidate agrees not to disclose the following information to prospective Clients (parents) at the interview stage: full name, phone number, email address, postal address or any other forms of contact enabling the Client to contact Candidate directly.

D. The Candidate’s Information will be released only to Clients by a Recruitment Consultant (Client Manager) employed by the Agency. Under no circumstance will the Agency release your personal or contact information to any third parties, or disclose it to prospective clients on our website, as per our Privacy Policy without your approval. There is no charge for the Candidate to join the Agency. There is no contract or obligation to remain with the agency for any specific time frame and the Candidate can withdraw from the agency at any time for no charge or obligation.

E. The Agency and the Candidate acknowledge that there is no employee/employer relationship between them.

F. The Candidate cannot work for other Clients using the Nannies & Mannies or Agency name and reputation.

G. The Candidate must notify the Agency immediately should he/she be offered employment directly or indirectly through the Client or should the Client contact the Candidate directly without Agency’s permission.

H. The Agency has the right to terminate the agreement with the Candidate at any time, for any reason, including but not limited to unprofessional conduct, misrepresentation of our image, and company name, lateness, no showing, drug or alcohol abuse, previous or current criminal record.

I. The Agency does not provide any representations or warranties to the Candidate regarding any Client. The Agency provides only an introduction service between the Candidate and prospective Clients and will refer their name and portfolio to suitable Clients. The Agency cannot guarantee a Candidate will be interviewed or hired by any prospective Clients, nor can the Agency warrant the length of employment the child carer will have once hired. Any Candidate /Client interviews, police checks, CRB checks, First Aid and other training required will be the responsibility and expense of the Candidate.

J. The Candidate must discuss and confirm the wages (for trial, temporary, permanent work) and all working conditions directly with the Client during their interview stage and request from the Client to sign a Work Agreement / Contract prior to beginning any type of work – trial, temporary, or permanent. Full travel/med insurance during trial periods is primarily the sole responsibility of the Candidate unless previously agreed upon as being paid by the Client. The Agency cannot be held responsible for negotiating any wages, loss of wages, termination of employment, and changes in the working conditions that result or may result from working for the Client.

Where the Candidate chooses to pay in advance for travel or other placement-related costs that the Client has agreed to cover, the Candidate must present itemised receipts or other reasonable proof of payment to the Client upon arrival at the placement. Reimbursement of such agreed expenses may be withheld if supporting receipts are not presented upon arrival, unless the Client and Candidate expressly agree otherwise in writing or reimbursement is required by applicable law. The Agency is not responsible for reimbursing the Candidate for these expenses.

K. The Candidate is under no legal obligation to work for a particular Client, and may request to be placed in another placement at their discretion. The Candidate hereby releases Nannies & Mannies, the Agency and its officers, external consultants, agents, employees, and affiliates from all claims, liabilities, injuries, demands, suits, actions, causes of actions of every kind arising out of or resulting from the action of The Agency or the release of any information by the Agency.

L. The above parties agree that the Agency shall not be liable to the Candidate, or to any other person, including, but not limited to the Candidate’s family or their successors, heirs and assigns, or any other person, for incidental or consequential losses, damages or expenses, directly or indirectly arising from any action or failure to act by a Client. It is agreed that there is no representation, warranty, collateral agreement or condition affecting this agreement except as expressed in it. Furthermore, it is agreed that this written instrument embodies the entire agreement of the parties except as expressly set out in this instrument. The Candidate acknowledges having read, understood and agreed to the terms and conditions of this agreement which are set forth in this agreement.

M. Registered Candidates are obliged to acknowledge their association with the Agency when in communication with all prospective Clients.

N. The Candidate must be willing to sign a confidentiality agreement prior to starting the role.

6. Agency’s Rights & Obligations

A. The Agency conducts its business as a matching service that matches and introduces suitable Candidates to work for the Client with the purpose of effecting introductions between persons desiring to enter into contracts for services.

B. The Agency endeavours to establish the suitability of any Candidate for introduction to the Client by taking up a minimum of two references from each Candidate. However, all responsibility for ascertaining the suitability of a Candidate for the engagement remains with the Client.

C. The Agency holds no responsibility for the Client and Candidate’s employment contract, portfolio, and any matters associated with it are to be arranged between Client and Candidate. The Agency offers a contract of employment only as a sample guide for the Client and Candidate to use.

D. The Agency cannot be under any circumstances held responsible and excludes liability for any loss, damage, delay, inconvenience , problems, death, injuries or accidents incurred or suffered by the Client, the Client’s family, servants, or the Client’s assets caused directly or indirectly during employment or introduction of the Candidate allegedly arising from the acts or character of the Candidate introduced by the Agency, or, to the extent permitted by law, in respect of services provided by the Agency, even if such act or omission is negligent or fraudulent or reveals any dishonesty.

E. The Agency does not offers any warranty for the Candidate’s suitability, personality, character, honesty, and reliability.

F. The Agency does not employ any of the Candidates directly or indirectly.

Candidates are introduced to Clients and they will be always employed by the Client, unless the Candidate is self-employed (this only applies to childminders or maternity nurses, a standard nanny cannot be self employed). Candidates shall be under the supervision, direction and control of the Client.

G. The Agency reserves the right to change or add to the above Terms and Conditions without prior notification, however all changes will be posted on this website. It’s your responsibility to check these Terms and Conditions in case there are any changes. Continuing to use the site and our services after a change has been made is your acceptance of the changes.

7. Fees

A. Agency Fee

The Agency Fee constitutes consideration for the Agency’s professional search, recruitment, screening, matching, candidate presentation, coordination and introduction services.

The Agency Fee is earned in consideration of these services and the successful placement or acceptance of an engagement by a Candidate, subject only to the cancellation, refund and replacement provisions expressly contained within these Terms & Conditions.

Termination of the Candidate’s employment or engagement does not, by itself, constitute cancellation or non-performance of the Agency’s recruitment and introduction services and does not automatically create any entitlement to a refund.

Except where an express refund entitlement is provided under these Terms & Conditions or where otherwise required by applicable law, Agency Fees are non-refundable.

The Agency Fee for a full-time or part-time Nanny, Nanny/Governess, Nanny/PA, Manny, Manny/Governor, Manny/PA, Housekeeper or other applicable placement is equivalent to the fee stated by the Agency and/or on the Client’s invoice. The minimum fee for a permanent placement is €1,000 plus applicable VAT (IVA).

B. There is no registration fee for Clients based in Spain or the EU. Registration fee of 120 Euro applies only to clients living outside the EU.

C. Payments for our fees should be paid by direct bank transfer. We do not accept credit card payments or payments over the phone.

D. The Client agrees to notify the Agency, either verbally or in writing, as soon as an offer of employment has been made and to pay the agreed fee within 7 days of the invoice date or prior to the candidates departure from the Spain (or country of current residence), whichever is sooner. All invoices will be submitted to the Client prior to commencement. The Candidate will not commence employment prior to full settlement of the invoice. A surcharge of 30% will be added to all fees not settled after 7 days of the invoice date. All placement fees quoted are exclusive of VAT (IVA), Candidate’s salary and other chargeable expenses of the Candidate and/or Agency. The Client will be held responsible for bypassing the agency in cases where the Client failed to inform the agency about the start of employment as mentioned in section 4B of these Terms and conditions.

E. All invoices not settled within 30 days from the invoice date will be passed to the Debt collector which will result in additional charges

F. All invoices are payable within 7 days from the invoice date and prior to the Candidate’s commencement of work with the client.

8. Additional Fees

If the Candidate is solicited to work for the Client with the intention of bypassing the agency fees – in the event where the Client does not hire a Candidate following the initial introduction by the Agency but approaches the Candidate directly (not through the Agency) offering employment, then the Client shall be liable to pay the full Agency Fee plus 30% penalty surcharge.

9. Refund Policy

A. Eligibility for Refund

Subject to the exclusions contained within this section, a Client may submit a request for a refund of an eligible Agency Fee within thirty (30) days of the Candidate’s commencement date as stated on the relevant invoice.

Submission of a refund request does not itself establish an automatic entitlement to a refund. Any refund will be assessed in accordance with these Terms & Conditions, the circumstances of the placement and any applicable legal requirements.

B. Temporary and Short-Term Placements – No Contractual Refund

Any placement that was advertised, offered, booked or confirmed as having an intended duration of less than six (6) months is classified for the purposes of these Terms & Conditions as a temporary or short-term placement.

Agency Fees paid in respect of such temporary or short-term placements are non-refundable.

The Agency’s contractual thirty (30) day refund-request provision does not apply to placements originally advertised, offered, booked or confirmed for a duration of less than six (6) months.

This exclusion applies regardless of whether the Candidate’s employment or engagement subsequently ends before completion of the originally anticipated placement period.

Any subsequent extension of a temporary or short-term placement does not retrospectively convert the original Agency Fee into a refundable fee or create a thirty (30) day refund entitlement in respect of the original placement.

Nothing in this clause is intended to exclude or restrict any statutory right which cannot lawfully be excluded or restricted.

C. Method of Request

Where a placement is eligible for consideration under the Agency’s contractual refund policy, the Client must submit the request in writing by email to:

admin@nanniesmannies.com

D. Request Period

An eligible refund request must be received within thirty (30) days of the Candidate’s commencement date as stated on the relevant invoice.

Requests received outside this period are not eligible under the Agency’s contractual refund policy.

E. Processing

Where the Agency determines that a refund is payable under these Terms & Conditions, the approved refund will be processed within seven (7) days following that determination.

10. Cancellation of Booking

A. If a Client withdraws an offer of confirmed employment or cancels the confirmed booking prior the Candidate’s start date, a 25% of placement fee will be payable by the Client to the Agency as a cancellation fee. Payment will become due within seven working days from the date of invoice. Should the client cancel the confirmed booking during candidate’s employment, then the paid agency fee remains as non-refundable. In such circumstances one week’s salary is also payable to the Candidate to compensate for their loss of earnings.

B. Should a candidate cancel the confirmed and already paid booking, the agency will offer a replacement candidate free of charge. If the client does not wish to accept the replacement candidate from the agency, or does not wish to use the service of the agency for finding a suitable replacement, only 50% of paid agency fee will be refunded to the client.

11. Termination of Employment

Where a Client intends to claim a replacement under these Terms & Conditions, the Client must notify the Agency in writing within three (3) days of the Candidate’s termination, resignation or cessation of employment or engagement.

Failure to provide written notification within this period may result in the Client losing eligibility for a replacement under the Agency’s replacement guarantee.

Termination of employment between the Client and Candidate does not automatically terminate, reverse or invalidate recruitment and introduction services already performed by the Agency.

Any probationary period, termination right, notice entitlement or other right arising under the employment contract between the Client and Candidate or under the applicable employment law of the country of employment is separate from the Agency’s commercial replacement and refund provisions.

12. Replacements (Temporary and Permanent)

Except where expressly provided otherwise within these Terms & Conditions, Agency Fees are non-refundable.

Should the Candidate leave or have their employment terminated within thirty (30) days of commencing employment, including any trial period forming part of that employment, the Agency will offer replacement Candidates free of an additional placement fee, provided that all eligibility requirements in this section have been satisfied.

The Client is entitled to one (1) free replacement only. The Agency shall provide up to five (5) Candidate profiles for the replacement search, selected according to the requirements originally supplied by the Client. The Agency will have up to two (2) months from valid notification to provide such profiles.

The Agency accepts no liability and is not required to provide a refund merely because the Client considers the replacement profiles unsuitable or elects not to engage any Candidate presented as part of the replacement process.

For the avoidance of doubt, the Agency’s thirty (30) day replacement guarantee is entirely separate from any probationary period contained in the employment contract or provided by applicable local employment law.

A probationary period of more than thirty (30) days — including, where applicable, a probationary period of up to ninety (90) days under the laws or employment arrangements of another jurisdiction — does not extend the Agency’s thirty (30) day replacement guarantee.

Any statutory, contractual or other right allowing the Client or Candidate to terminate the employment relationship during probation does not create or extend an entitlement to a replacement or refund from the Agency.

Eligibility for a free replacement is conditional upon all of the following:

• The Client having paid all applicable Agency Fees in full and within the required payment period and prior to the Candidate commencing employment.
• The Client notifying the Agency in writing within three (3) days of the Candidate’s termination, resignation or cessation of employment.
• The Client having complied with the employment contract and all applicable employment, immigration, taxation, social security and other legal obligations relating to the Candidate.
• The termination not resulting from the Client materially changing the agreed working hours, location, duties, salary, accommodation or other material employment conditions without the Candidate’s agreement.
• The Candidate not having terminated the engagement as a result of unreasonable requirements, mistreatment, harassment, physical or verbal aggression or material breach of the agreed employment conditions by the Client.
• The Client providing reasonable documentary evidence of compliance with applicable employment obligations where requested by the Agency.
• The placement having been agreed without a discretionary reduction of the Agency Fee, except for an expressly authorised returning-client or loyalty discount.

Once the Client instructs the Agency to commence a replacement search and subsequently engages a replacement Candidate obtained independently or through another source, the Agency will have no obligation to continue the replacement search or provide any further replacement.

Where employment terminates outside the Agency’s thirty (30) day replacement period, no free replacement is due. Any discount or other commercial accommodation subsequently offered by the Agency shall be entirely at the Agency’s discretion unless expressly agreed otherwise in writing.

13. Copyrights

Any material found within the pages of our website including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way. Permission for any other use must be obtained by contacting Privus Education Group S.L..

14. Legal

These terms of business are covered by Spanish law and all disputes arising out or in connection therewith shall be subject to the jurisdiction of the Spanish courts.